Time Solutions Help Center

This site provides support and assitance for Simplex® Time Solutions products.

Remote Assistance

With SimplexGrinnell Remote Assist, you allow our support agents to view your software screen live over the internet.  It's like having a live support agent on site!  We can frequently solve problems much faster and reduce your time on the phone.

Here's How it Works

• STEP 1: Download the Remote Assist application by clicking the button below:
  
  
  
• STEP 2: Select Run when prompted by your browser
  
  
• STEP 3: After the application loads, you will see the following screen.  Provide our support agent wit the ID and Password shown on your screen.
  
  
  
• STEP 4: With your permission our support agent will begin a remote assist session with you.  You remain in full control of the session. You see exactly what the support agent is doing and have the option of disconnecting at any time.

 

Need Accessories?

Visit our online store for fast and securing ordering of supplies and accessories for your Simplex Time Solutions product.